What is the Home Depot Appliance Return Policy?

48 Hour Return Policy:

These items include: “Washers, some Microwave, Dryers, Refrigerators, Dryers, Ranges, and Dishwashers.”

If you went to the store to purchase these appliances. Then the item will be delivered to your house. Upon delivery, the item should be inspected thoroughly. If you have noticed any defects the product will be issued, as “refused delivery”. You have 48 hours to issue the product as “refused delivery”. After that 48 hour period, you have no option to return it, even if you have proper receipts and documentation.

If you would like to return an item contact the following number,

(800) 455-3869.

Home Depot Major Appliance Return Policy - 30 Days:

These items include: “Generators (other than Whole House and Stationary Generators) Gas Powered Equipment and Tractors Consumer Electronics (Televisions & Computers)”

Simply return these items in-store to receive a refund. If you do not have the receipt, then present the card that you used to pay for the item. If you did not pay with a card or do not have the card, you may be able to present your id and they will trust you with a refund.

It should also be noted that items that have been used will most likely not be returned. To prevent this always save the original packaging.

FAQ on Home Depot's Return Policy:

How do I return without a receipt?

Finding a purchase within the system without a receipt is not a problem. As long as you purchased with a debit card, credit card or in-store credit card, you will be issued a receipt. Using an in-store credit card, your order can be reviewed back to 365 days. Using a debit or credit card, an order can be reviewed for the previous 90 days. Unfortunately, if you have a missing receipt for a purchase made with cash, you are out of luck. Purchases made with cash are not tracked within the system.

How do I know if my item is returnable?

It is important to discern whether or not your item can be returned. You may have an appliance that is an exception to the rule and can be returned. On the Home Depot Online catalog. In the description, there is an option of Returnable. In the case of this GE washer dryer, this item cannot be returned after 48 hours.   

How Do I Return an Appliance?

Simply contact customer support at, 1-800-HOME-DEPOT (1-800-466-3337). Tell the operator the details or your appliance as well as the condition of your item. Another option is to bring into the store. Often, appliances brought into the store will require a call to Home Depot headquarters. It’s best to call Home Depot support line before going in.

What do customers say of returning appliances?

​It should be noted that returns are done on a case by case basis. One store may give you a return while one may not. There are hundreds of factors that go into returns. For this reason, I have included a number of complaints about Home Depot’s appliance return policy. Keep in mind that, every refund case is different.

“Returning through the phone is tedious and frustrating.”

It’s no secret that company’s don’t want you to return their items. Home Depot is no exception. A recurring story throughout the online comments is that Home Depot has a very tedious return process.

“They may charge a restocking fee.”

According to Home Depot, if an item is purchased out of buyer’s remorse a restocking fee will be charged. An item being returned is that the product is subjected to a 15 to 20 percent restocking fee. Adding up to over 100 dollars in some cases, this can be a problem. Although the charge is deducted out of the refund money, it is still something to consider.  

“Free shipping is not free shipping.”

If you would like to return a product by shipping it back, you will not be compensated for shipping. You will only be compensated for the product. This is also on top of the fact that there is a restocking fee. The only time you will be compensated for shipping is if Home Depot commits an error.

** What you should know about Home Depot returns:

There are many conflicting stories about the return policy. Even if your appliance does not meet the criteria to be returned, you may still have a chance. I recommend going through all the sources listed. Ask nicely and be persistent. You will be surprised how often a product is returned even though it shouldn’t be.

Sources:

Depot, Home. “PDF Return Policy - Home Depot.” Home Depot, ​

Home, Depot. “Return Policy.” Customer Support: Return Policy at The Home Depot, 3 Mar. 2018, ​

Jessica Reimer
 

Jessica is a self-proclaimed DIY master, and is in love with everything in her home. Mother to two growing boys, and a new found lover of blogging, Jessica wants to find anything that will make her life easier!

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