What is the Home Depot Appliance Return Policy? What You Need to Know

When dealing with things in our home, it’s great to have piece of mind when trying out something new. This is why I love the Home Depot return policy; it gives me piece of mind – something we all can appreciate when purchasing appliances.

If you are going to be bringing a fresh to look to your home, you should get to know the return policy in detail, to avoid any surprises.  Here is the Home Depot appliance return policy in more detail…

what is the home depot appliance return policy?

48 Hour Return Policy:

These items include: “Washers, some Microwaves, Dryers, Refrigerators, Dryers, Ranges, and Dishwashers.”

If you went to the store to purchase these appliances. Then the item will be delivered to your house. Upon delivery, the item should be inspected thoroughly. If you have noticed any defects the product will be issued, as “refused delivery”. You have 48 hours to issue the product as “refused delivery”. After that 48 hour period, you have no option to return it, even if you have proper receipts and documentation.

If you would like to return an item contact the following number, (800) 455-3869.

These items include: “Generators (other than Whole House and Stationary Generators) Gas Powered Equipment and Tractors Consumer Electronics (Televisions & Computers)”

Simply return these items in-store to receive a refund. If you do not have the receipt, then present the card that you used to pay for the item. If you did not pay with a card or do not have the card, you may be able to present your id and they will trust you with a refund.

It should also be noted that items that have been used will most likely not be returned. To prevent this always save the original packaging.

How do I return without a receipt?

Finding a purchase within the system without a receipt is not a problem. As long as you purchased with a debit card, credit card or in-store credit card, you will be issued a receipt. Using an in-store credit card, your order can be reviewed back to 365 days. Using a debit or credit card, an order can be reviewed for the previous 90 days. Unfortunately, if you have a missing receipt for a purchase made with cash, you are out of luck. Purchases made with cash are not tracked within the system.

How do I know if my item is returnable?

It is important to discern whether or not your item can be returned. You may have an appliance that is an exception to the rule and can be returned. One place to check is the Home Depot Online catalog. In the description of each product, there is an indication of Returnable or not. For example; in the case of this GE washer / dryer, this item cannot be returned after 48 hours. This is when you should also understand the Home Depot exchange policy, in case the model isn’t quite right, then at least you can exchange it.   

What is the Home Depot online return policy for appliances?

"For your convenience, items purchased online can be returned to any of our stores within 90 days of purchase, subject to the Return Exceptions listed below... If your online purchase was made with a The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account, you have 365 days from date of purchase to return the items to any of our stores to receive a full refund.  All existing Return Policy rules apply."

Home Depot

How Do I Return an Appliance?

Simply contact customer support at, 1-800-HOME-DEPOT (1-800-466-3337). Tell the operator the details or your appliance as well as the condition of your item. Another option is to bring into the store. Often, appliances brought into the store will require a call to Home Depot headquarters. It’s best to call Home Depot support line before going in.

What do customers say of returning appliances?

It should be noted that returns are done on a case by case basis. One store may give you a return while one may not. There are hundreds of factors that go into returns. For this reason, I have included a number of complaints about Home Depot’s appliance return policy. Keep in mind that, every refund case is different.

“Returning through the phone is tedious and frustrating.”

It’s no secret that company’s don’t want you to return their items. Home Depot is no exception. A recurring story throughout the online comments is that Home Depot has a very tedious return process.

“They may charge a restocking fee.”

According to Home Depot, if an item is purchased out of buyer’s remorse a restocking fee will be charged. An item being returned is that the product is subjected to a 15 to 20 percent restocking fee. Adding up to over 100 dollars in some cases, this can be a problem. Although the charge is deducted out of the refund money, it is still something to consider.

“Free shipping is not free shipping.”

If you would like to return a product by shipping it back, you will not be compensated for shipping. You will only be compensated for the product. This is also on top of the fact that there is a restocking fee. The only time you will be compensated for shipping is if Home Depot commits an error.

** What you should know about Home Depot returns:

There are many conflicting stories about the return policy. Even if your appliance does not meet the criteria to be returned, you may still have a chance. I recommend going through all the sources listed. Ask nicely and be persistent. You will be surprised how often a product is returned even though it shouldn’t be.

3 thoughts on “What is the Home Depot Appliance Return Policy? What You Need to Know

  1. If I purchase a washer and the item has not yet been delivered and I find a better deal elsewhere, Can I cancel my order before the product is delivered without a restocking fee?

    I found the same washer, same price, but a less expensive additional extended warranty offer.

  2. I bought a $660 Maytag bravos cmt he impeller washer on Aug. 15th, 2018 from Home Depot. After 2 weeks of following the instructions to calling Maytag, I realized no matter what setting I used, clothes came out dirty, dry in spots and smelly. I tried to return the washer within 2 weeks. The mgr. stated I’d have to get proof from a Maytag repairman that the machine was defective before they could accept a return. A service call bill was $99 if they found no defect. Plus I’d have to pay 15% restocking fee. I gladly paid that to get an agitator washer that actually cleans clothes.

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