Lowe’s may be the retailer that first comes to your mind when shopping for large appliances. And you’re not the only one who’s inclined to do that, as a recent survey by Consumer Reports suggests that 1 out of four shoppers think of Lowes when buying a significant appliance. It’s the top-of-mind choice for most shoppers, ahead of other retailers like Best Buy and Home Depot.
But you may wonder—what if a significant appliance like a washer that you bought from Lowe’s fails to meet your expectations? Or if a refrigerator purchased from the said retailer turns out to be defective? What is Lowe’s appliance return policy?
If these are the questions on your mind, you have found the right article. Next, we’ll tackle the various things concerning Lowe’s return policy on appliances, so continue reading.
How Many Days Do You Have to Return a Large Appliance to Lowe’s?
The short answer: 30 days.
You can return large defective appliances such as refrigerators, dishwashers, dryers, washers, rangers, and microwaves to Lowe’s within 30 days after receiving the product.
You can also return any large appliance which fails to meet your expectations to a Lowe’s store.
Lowe’s refrigerator return policy requires that all original paperwork be returned, including a title. You can return the appliance with its box opened, but all accessories that came in the package should be returned.
However, it would be best if you remembered that Lowe’s appliance return policy requires major appliances to be returned in ‘like-new condition. Moreover, you have to furnish the store with the original receipt to have the item replaced or for you to get a refund.
What if you lost the original receipt?
In most cases, the record of transactions can be retrieved by Lowe’s.
This can be through the use of the original credit card or a checking account number. It can also be retrieved by your phone number or MyLowe’s card.
You’ll also have to show a valid D if you return a large appliance without a valid receipt. Lowes may enter the information from the ID into Lowe’s verification systems.
Lowe’s may also accept returns sans a valid receipt and instead issue an in-store credit for the item’s current selling price. But this would be on a case-to-case basis and at the discretion of the concerned store’s management.
You must also be aware that trying to return too many items to the retailer without a receipt may result in Lowe’s limiting your returns or the company denying them altogether.
How Can You Return Large Appliances to Lowe’s?
If the large appliance you bought from Lowe’s were delivered and installed by the retailer, they would come to your home free of charge to pick up the product you want to return.
But what if you bought the appliance at a Lowe’s store and brought it home by yourself? Can you ask Lowe’s to pick up the appliance you wish to return?
Yes, that’s possible. You can call Lowe’s customer service and ask the retailer to send a team to come to your place and pick up the big appliance you want to return. The retailer will also process the return as long as the 30-day period has not yet lapsed.
Pickup fees are around $80, although the retailer may waive the fee for you if a delivery team around your area picks up your item.
Can You Return Appliances Bought Online on Lowes.com?
Like most retailers, Lowe’s also has a website where you can shop and buy large appliances such as refrigerators, washers, and dryers, among others.
And just like any other product or appliance bought from a brick-and-mortar Lowe’s store, large appliances bought on Lowes.com may also be returned.
To return or exchange a big appliance purchased on the online store of Lowes, you should return the item into a solid and durable shipping package. In addition, you should include all the original packing materials, manuals, and accessories that came with the appliance.
Then, look for the prepaid merchandise return slip that came with the package. Detach this, complete it, and include it in your shipment. Then ask your local parcel carrier to pick up the package.
Can You Get a Refund on Shipping Charges?
No, Lowe’s won’t refund the shipping fees you paid for delivering the large appliance you intend to return. Original shipping charges incurred on a purchase are not refundable as per the company’s return policy.
Conclusion
In short, Lowe’s offers a reasonable and flexible return policy. For example, you can return large appliances like washers, dryers, and refrigerators for a full refund or exchange within 30 days of purchase. However, you’ll have to show the original receipt to get a full refund.
Lowe’s can retrieve the transaction record through the credit card you used to pay for the appliance if you lose the receipt. The retailer can also look up your purchase through the phone number you provided at checkout.
Lowe’s can also pick up the appliance you wish you return, although you’ll have to cover the fees. However, you won’t have to pay anything if the appliance you bought was delivered and installed by Lowe’s.
You can also return large appliances and other items that you bought from Lowe’s online store. It would be best to mail back the merchandise return slip and the product to be returned.
Product returns and refunds are a common concern of many shoppers like you. Fortunately, Lowe’s will honor product returns and refunds if your complaints or issues are valid.
Also Read:
how good are whirlpool appliances
best LG appliances
I bought a used frig I was told it worked great it is very heavy and I had to pay $200. Delivery fee to some guys To get it home now it don’t work and I am broke lost all my food and you won’t fix it you want me to return it and I can’t pay to have it brought back I’m 100% disabled and used all the money I had to buy this frig and pay to get it home and I don’t have the money to replace my food either
I bought a Whirlpool 14.33 fridge/freezer on 04 02 2021. Delivered and set up on 04-11-2021. They plugged it in and said that it worked because the light went on. My tenant moved in for the first time in October and called me to tell me the fridge does not work. Lowes will not discuss because it is over 30 days old but NEVER worked. Service people came out and said that the compressor was defective and never worked but the part is on back order until ??? I explained to LOWES and they do not care and simply don’t care. I am supposed to call the manufacture customer service line tomorrow. I have already tried 3 times without success. I am never buying anything from Lowes again and I will tell this story to everyone I know. Barry Hasson
Lowe’s is a worst store when it comes to return. Staff is at Wetland Lowes is very disrespectful and rude. I will never shop at Lowes.
Whirlpool washer and dryer purchased 8/21. Washer is the worst I have ever seen in decades. It grinds, clicks and makes all sorts of noises! A common complaint is that it does not fill enough with water so we have to take a bucket of water and add to the washer before we wash clothes.
Now it will not wash and we are only seven months into ownership. We regret purchasing the washer and dryer at a cost of $1727.94! I don’t mind paying that much for a quality product but this washer and dryer are literal junk! I will never purchase another Whirlpool product, the next time we’ll go for GE.
I just bought a brand new GE after discarding a 20 year old GE I loved. the new one snags my towels and tatters the edges on almost all of my towels. The old one never did that a single time. I am so fed up I could cry one week old and a nightmare machine I am washing them correctly and not a big load. I bought a bigger machine thinking it would do better, it does worse than my 20 year old machine did. sad
bought a new GE from lowes, have it only two weeks, shreded all edges of towels that my old 22 year old GE washed perfectly. tangles and goes off balance most loads, does not rinse evenly lows now has TWO DAY not 30 days TWO DAY return policy which was never told to me period. unacceptable nightmare
This is incorrect. Lowe’s changed their return policy recently to 48 hours for appliances unless you have a Lowe’s credit card. Only then is it the full 30 and 90 days.
I hate this policy change, and it should be made illegal.
Jessica – According to Lowes.com website, consumers DO NOT have a 30 day window to return major appliances. It’s actually only 48 hours from time of delivery to initiate a return. I found this info clearly stated at https://www.lowes.com/l/help/returns-policy#ReturnPolicy .
I bought a side-by-side refrigerator after waiting for it to be delivered to Lowes. I got to the store to see it, only to told that the refrigerator had been recalled. They tried to keep me happy by offering another model that I didn’t want. I took it because it matched all of the additional appliances that I purchased with it. After looking in other stores, I found that the same refrigerator I bought at first wasn’t recalled at all. It left me to think what I had been thinking all along, which is they sold the refrigerator that I purchased in the first place.
Lowe’s return policy is 2 days (48 Hours) for washer and dryer. How are you supposed to even know if you like the appliance in that amount of time?
The return period for all major home appliances is 48 HOURS — Good luck with that if there is any sort of issue upon or immediately after a delivery – This is compounded by the fact you will NEVER BE ABLE TO SPEAK WITH ANYONE ABOUT THE PROBLEM FOR DAYS….
IF ANY ISSUES, AT ALL, even minor at the time of delivery REFUSE DELIVERY because you will probably never be able to return it!!!!!!
Please update your article because Lows return policy for appliances is now 48 hours from delivery or pick up. I will never purchase anything from Lowe’s again.
This is the current Lowe’s return policy –
Return Policy Exceptions
48-Hour Return Policy
Return must be initiated with Lowe’s within 48 hours of delivery or the time of pickup at a Lowe’s location.
Major Appliances – Refrigerators, freezers, washers, dryers, ranges, hoods, dishwashers, over-the-range microwaves, cooktops, wall ovens, washer and dryer pedestals.
Utility Vehicles and Golf Carts – Must be returned to a Lowe’s store in the original state of purchase with original paperwork including title (if applicable).
Exceptions:
Major Appliances returned in original, unopened, undamaged, factory-sealed packaging may be returned within 30 days of purchase.
Purchases made with Lowe’s Commercial Account (LCA), Lowe’s Business Advantage (LBA), Lowe’s Advantage Card (LAC), Lowe’s Business Rewards (LBR), Lowe’s PreLoad Plus Mastercard®, Lowe’s Lease to Own (LTO) may be returned within 30 days of purchase.
This article is wrong in one crucial respect. For large appliances (refrigerator, washer, dryer, dishwasher) if you want to make a return because you don’t like the product after it is delivered, you have 48 hours to initiate a return. The 30 day return policy applies to appliances that are damaged or defective, or an appliance still in its unopened box. This is on their website, and was told to us by a salesperson. This 48 hour policy is still superior to Home Depot’s policies, which allow no “buyers remorse.” Return policies are important, especially as many people are buying appliances online, not having seen them in person (because there are very few appliances on the floor in these stores!)